Zero Tolerance

The Earlsfield Practice operates a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

We will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

-Using bad language or swearing at practice staff

-Any physical violence towards any member of staff or other patients, such as pushing or shoving

-Verbal abuse towards the staff in any form including verbally insulting the staff

-Racial abuse and sexual harassment will not be tolerated

-Persistent or unrealistic demands that cause stress to staff will not be accepted

-Requests will be met wherever possible and explanations given when they cannot.