Late Arrival

Less than 10 minutes late-

The patient will be checked in if they arrive within their 10 minute pre-booked slot. The doctor or nurse will call them in at the first available opportunity, as the following patient may have arrived in good time.

More than 10 minutes, less than 20 minutes late-

It is at the Doctor’s/Nurse’s discretion whether the patient will be seen on the day. The patient should be encouraged to re-book. In all cases, the Doctor will be sent a message advising them that the patient has reported late, and what the outcome regarding the future appointment is.