The Accessible Information Standard

The Accessible Information Standard is an NHS England initiative that tells organizations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

A disabled person is defined as “Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.”

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you.  If you or someone you are caring for want to contact you in another way, please do let us know by informing reception at your surgery.   We will then record your needs by highlighting it on your medical records.


The Standard is intended to benefit people who have information and/or communication needs relating to a disability or sensory loss. This includes people who:


  • Are d/Deaf (read a full definition of this term)
  • Are blind
  • Are deafblind
  • Have a learning disability
  • Have autism
  • Have dementia
  • Have hearing and/or visual loss

Have communication difficulties following a stroke (such as aphasia (read a full definition of this term)) or brain injury

It also includes people with other disabilities which affect their ability to communicate or access information, and people who have multiple disabilities, for example, hearing loss and a learning disability.

The Standard includes support for patients and service users, and for their parents and carers.

Please let us know if you have a preferred method of contact.