The Accessible Information Standard

The Accessible Information Standard is an NHS England initiative that tells organisations how to ensure that disabled patients and their carers receive information in formats that they can understand, as well as receiving appropriate support to help them to communicate. Such formats could include large print, braille or easy-read documents.

Persons with disabilities are defined; as those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.

The Standard is intended to benefit people who have information and/or communication needs relating to a disability or sensory loss. This includes people who:

  • Are d/Deaf 
  • Are blind
  • Are deafblind
  • Have a learning disability
  • Have autism
  • Have dementia
  • Have hearing and/or visual loss
  • Have communication difficulties following a stroke (such as aphasia (read a full definition of this term) or brain injury.
  • Have disabilities which affect their ability to communicate or access information, and those who have multiple disabilities, for example, hearing loss and a learning disability.

The Standard includes support for patients and service users, and for their parents and carers.

Our preferred method of contact would be a home or mobile number but if you or someone you are caring for would like to be contacted in another way, please inform reception at the surgery so this can be recorded in your your medical records.